Dear Valued Customer,
We hope this message finds you well. At Empower Brands, your safety and satisfaction are our utmost priorities, so we are contacting you today regarding our Empower Brand Air Fryer.
We have identified a potential safety issue with specific Empower Brand Air Fryers models – specifically, the PowerXL™ DUAF-10 and DUAF-005 Vortex Dual-Basket Air Fryers. Our thorough assessment revealed that the plastic U-Channel connector used to combine the two food baskets inside these air fryers could break during use, posing a risk of burns.
What You Need to Do:
We urge you to stop using the affected dual-basket air fryers immediately for your and your household’s safety. Your well-being is paramount to us.
How We’re Assisting:
To address this concern, we offer a full refund to all customers who purchased these recalled air fryers. Your satisfaction is our priority, and we are committed to ensuring a seamless process for your refund.
How to Proceed:
Contact our dedicated team at 866-704-9370 between 8 a.m. and 4:30 p.m. CT, Monday through Friday. Our representatives are ready to assist you in facilitating the refund process swiftly and efficiently.
Product Details:
The recalled air fryers were sold under the PowerXL brand, featuring two baskets that could be used separately or combined into one large single basket. They were available in black or cinnamon colors.
- The 10-quart DUAF-10 model measures about 17 inches long by 16 inches wide by 12 1/2 inches tall.
- The 9-quart DUAF-005 model measures approximately 14 inches long by 13 inches wide by 15 inches tall.
Both models have a silver label on the front displaying “PowerXL,” with a white label on the bottom or power cord listing the model number. do you learn more with Empower Brand Air Fryer
Where They Were Sold:
These air fryers were sold at various retailers, including Target, Walmart, and Kohl, and online platforms such as www.target.com, www.walmart.com, and www.kohls.com, between August 2021 and October 2023, at prices ranging from $60 to $190, depending on the model.
Taking Action:
Your safety is our priority, and we sincerely apologize for any inconvenience this may cause. We are committed to ensuring your satisfaction and safety. do you know more information with Empower Brand Air Fryer
Please do not hesitate to contact us at 866-704-9370 for further assistance or clarification regarding this recall.
We value your trust in Empower Brands and appreciate your immediate attention. Your safety is paramount, and we thank you for cooperating in this recall process.
Sincerely,
Mi Raz
Empower Brands, LLC
